Human Resources Services

Recruitment, Payroll Services and Employee Support Helpdesk

With over 15 years of experience in hiring and building strong relations with employees, we have the right knowledge and tactics to cover for you the human resource services that you need. What can we do for you?

We take full responsibility for the recruitment process of new employees. We source candidates by using different digital tools and platforms, as well as networking skills and knowledge. It is not that easy to find the right person that can be comfortable to work with you, to do the job properly, to build long term relations with your company and be satisfied with the salary.

In this process, we do: identification of the best possible candidates for you (locally or remote), the CV screening to identify their strongest /weakest points, the verification of their credentials and the interview process to verify their skillset and their level of knowledge.

Our company can also take care of the payroll service and manage the exit of employees, without you having to deal with accounting and endless papers / procedures. Social security payments for staff, payroll taxes, compensations and benefits, leave compensations, etc.

Cosmos Business Partner can also be the support helpdesk for your employees related to Human Resources or other types of services if your employees need constant support for different reasons, if your company has a large number of employees or if your employees work remotely.

Back office services for companies that sell online:

Order / Case Management

Our teams will manage the orders made by clients, check and correct the buyers’ personal information, analyze the order delivery process and identify all the setbacks and correct them.
Also, at Cosmos Business Partner we have dedicated teams to close successful deals when: buyers aren’t yet convinced or need more information, they are experiencing difficulty in buying or are experiencing other cases. Closing deals requires negotiation skills, empathy and telemarketing skills, skills that our teams have crafted during their previous experiences in call center companies.
Chargebacks – Our support teams will analyze the revenue lost from chargebacks, will identify the reasons why you are experiencing chargebacks by conducting surveys, by talking to clients and by analyzing the digital infrastructure that might be causing difficulties or problems for potential buyers.

Fraud Detection / Prevention

Our teams will manage the orders made by clients, check and correct the buyers’ personal information, analyze the order delivery process and identify all the setbacks and correct them.
Our vast knowledge in the IT management field and in the anti-virus world has helped us to be quick and precise in detecting frauds, attempts for intervention in the system, attempts for hacking and inserting viruses to IT infrastructures, etc.
Cosmos Business Partner is highly skilled in detecting financial frauds online for all types of cards and payment systems.
Our long time commitment to helping companies keep their data safe is a guarantee for you to trust your company and data to us.
Chargebacks – Our support teams will analyze the revenue lost from chargebacks, will identify the reasons why you are experiencing chargebacks by conducting surveys, by talking to clients and by analyzing the digital infrastructure that might be causing difficulties or problems for potential buyers.

Billing / Debt Collection

Does your business bill clients weekly / monthly or a different ratio? We will fully manage the billing process by sending reminders for payments, by contacting clients to not miss the payment date by communicating with empathy and by showing commitment to clients.
We will help you to collect the late payments through reminders, negotiations and other techniques used in debt collection by identifying possible clients that can become a future case for the debt collection team, to influence their way of thinking by convincing them to return the debt and offer them schemes for debt restructuring.
Our vast knowledge in the IT management field and in the anti-virus world has helped us to be quick and precise in detecting frauds, attempts for intervention in the system, attempts for hacking and inserting viruses to IT infrastructures, etc.
Cosmos Business Partner is highly skilled in detecting financial frauds online for all types of cards and payment systems.
Our long time commitment to helping companies keep their data safe is a guarantee for you to trust your company and data to us.
Chargebacks – Our support teams will analyze the revenue lost from chargebacks, will identify the reasons why you are experiencing chargebacks by conducting surveys, by talking to clients and by analyzing the digital infrastructure that might be causing difficulties or problems for potential buyers.